GENERAL
We are located in the Netherlands and operate both online and from our physical office. Our office also serves as a pickup point, customers are welcome to visit us to collect their MacBook or other devices in person.
Our address is:
Spaceshuttle 18C, 3824ML, Amersfoort, Netherlands
If you prefer to pick up your product instead of having it shipped, just let us know in advance so we can prepare everything for you. We’re happy to welcome you at our location.
Yes. We ship to selected countries in the EU, including the Netherlands, Germany and France. All shipments are securely packaged, insured and come with tracking information, so you can follow your delivery every step of the way.
If your country is not listed here and you are unsure whether we ship there, contact us and we will check the options for you.
If your order hasn’t arrived yet, don’t worry — we’re here to help. First, check the track & trace link you received via email. It will show the latest shipping status and estimated delivery time. If you can’t find the tracking email or need assistance interpreting the status, feel free to contact our support team via email, phone, or chat. In some cases, delivery may be delayed due to courier issues or high shipping volumes, but we’ll always do our best to resolve it quickly and keep you updated.
Your order will be carefully packaged in a secure, protective box designed to keep your MacBook or other device safe during transit. We use custom-fit packaging and protective materials to prevent any movement or damage during shipping. Each device is also cleaned, checked, and prepared before shipment. If you’ve selected any additional software or personalization options, those will be pre-installed and included. We ship all orders insured and registered, so your package is safe and trackable from our office to your doorstep.
Yes. Regular shipping is free to all countries we ship to, including the Netherlands, Germany and France. There is no minimum order amount.
If you have a complaint about our products or services, please don’t hesitate to contact us. You can reach us by email, phone, or through the contact form on our website.
We take all complaints seriously and will provide you with a detailed response within 14 days of receiving your message. Our goal is to resolve any issues quickly and fairly to ensure your satisfaction.
RENT & LEASE
Buying a MacBook outright can be expensive and typically doesn’t come with any support when you run into issues or have questions. With our rental service we provide ongoing assistance wherever you are so you can focus on your work without worry.
You can find the deposit amounts for each MacBook model in our general terms and conditions. The deposit is a one-time refundable payment and will be returned to you when the device is returned in good condition.
| Model Type | Fixed Deposit |
|---|---|
| The Master | €99 |
| The Lite | €99 |
| The Pro | €199 |
When you lease a device, you make a one-time initial payment at checkout. It is part of the lease agreement and is not refunded. For MacBooks the amount depends on the model:
| Model | Condition | Initial payment |
|---|---|---|
| MacBook Air 13″ M4 | New | €199 |
| MacBook Air 15″ M4 | New | €199 |
| MacBook Pro 14″ M4 | New | €199 |
| MacBook Pro 16″ M4 Pro | New | €199 |
| MacBook Pro 13″ M1 | Refurbished | €99 |
| MacBook Pro 14″ M5 | Refurbished | €199 |
| MacBook Pro 15″ Retina Touch | Refurbished | €99 |
For iPhone leases, the initial payment depends on the model and is shown at checkout.
After that you pay a fixed monthly amount for the lease term you choose. At the end of the lease term the device becomes your property; no separate buyout is required. The available lease terms per model are listed on the MacBook lease page.
You rent our MacBooks on a monthly basis and can extend or cancel monthly, so you can rent for as short or as long as you need: for a quick project, a business trip or longer-term use.
Renting is different from leasing. A lease runs for a fixed term of 24 to 60 months, and at the end of the term the device becomes yours. A rented MacBook is returned to us when the rental ends.
At JUUZ, we offer a wide selection of MacBooks that you can rent through our subscription plan. While you’re free to choose the model that best suits your needs, we always recommend the MacBook Pro. It’s a powerful machine capable of handling everything from everyday tasks to intensive projects like video editing and creative design work.
Our subscription is designed to be affordable and flexible. You pay a fixed monthly fee and can cancel monthly, so you are not locked into a long-term commitment. This makes it a good fit for freelancers, students, startups or anyone who values flexibility.
PAYMENT
Currently, you can pay using iDEAL, Credit Card, Bancontact, SOFORT Banking, or the KBC/CBC payment button. You’ll be redirected to the secure payment page of Mollie, our trusted payment provider. Once payment is completed, your MacBook subscription will be activated and you can immediately start using your device from JUUZ.
Yes, you can! If you plan to rent a MacBook from us for more than 3 months, you’re eligible for a €5 discount per month. To claim this offer, simply contact us by phone, email, or live chat to request your personal discount code.
Once you sign up, we carefully prepare your MacBook. Your device is personalised to your preferences, and any selected software is pre-installed by our team.
Your MacBook is then securely packed in a protective box and shipped via PostNL with insured and registered delivery. Within the Netherlands, delivery normally takes 1–2 business days; deliveries to other countries can take a little longer. If a new MacBook first needs to be ordered from the distributor, the total delivery time can be around 1–2 weeks. You will receive a track & trace code so you can follow your shipment at any time.
In the Netherlands, if you are not home at the first delivery attempt, a second attempt is made the next day. If that is also unsuccessful, your MacBook is delivered to a nearby PostNL pickup point, where you can collect it with valid identification.
No. Everything you pay is shown before you order:
- Renting: a fixed monthly fee and a one-time security deposit, which is refunded when you return the device in good condition.
- Leasing: a one-time initial payment, which is not refunded, and a fixed monthly amount for the lease term. At the end of the lease term the device becomes yours.
In case of theft or loss, an insurance deductible applies; the amount is stated in our general terms and conditions. As a consumer, you can cancel your contract within 14 days of receiving the product; see our right of withdrawal.
SUPPORT
When your MacBook is delivered, we make sure it comes with pre-installed software that allows us to assist you remotely. Don’t worry — we only access your device with your explicit permission.
Has your MacBook been stolen or gone missing? Please report it to us within 24 hours, and we will file a police report together. Keep in mind that in such cases, an insurance deductible applies. The exact amount can be found in our general terms and conditions.
Contact us first. For minor damage, we will assess together whether you can continue using the device.
For a rented MacBook with more serious damage, we arrange a replacement and determine whether part (or all) of the security deposit needs to be withheld.
New MacBooks on lease have a two-year warranty from the date of delivery. It covers manufacturing defects and hardware faults under normal use, and JUUZ. arranges the repair or replacement. Damage caused by drops or liquid, software problems and cosmetic wear are not covered by the warranty.
When you rent a MacBook, you pay a security deposit. It is fully refunded if you return the MacBook in the same condition you received it. If the device is returned with damage or missing parts, part (or all) of the deposit may be withheld.
A leased device is not returned at the end of the lease term: it becomes your property.